Senior Specialist - Business Analyst

NTT

  • Wellington, Wellington

  • Published : 2023-01-09
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Job Description

  • Job Title Senior Specialist

Description

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Key Roles and Responsibilities :
Act as a bridge between the business problems and the technology solutions.
Analyse, transform and ultimately resolve the business problems with the help of technology.
Work with internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.
Deliver business projects in line with sponsor requirements and enterprise architecture.
Proactive development and deployment of enhanced services and platforms, covering all the functional aspects from service / product definition through to build and deployment.
Ensure the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
Assist with the resolution of issues pertaining to the service.
Adhere to and follow the relevant development and support processes.
Communicate and escalate if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.
Take responsibility for delivery of project elements with minimal supervision
Knowledge, Skills and Attributes :
Broad understanding of business practices and processes
Excellent team player who displays good client service orientation with well-developed administrative and organisation skills
Deep expertise in specific systems, processes and technologies that they will be required to analyse
Meticulous attention to detail whilst working under pressure
Excellent verbal and written communication skills
Ability to listen empathetically
Ability to build rapport and engage effectively with a variety of stakeholders
Knowledge of project management methodology
Excellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives
Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations
Very good working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio
Understanding of systems generally used in a services organisation e.g. ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous
Academic Qualifications and Certifications :
Typically requires Bachelor’s degree or equivalent with related demonstrable experience
Project management certification would be advantageous
IIBA Membership required
Relevant technology certification(s)
Required Experience :
Demonstrable experience as a Business Analyst gained within a technology services environment
Experience as a system administrator or developer would be advantageous
Demonstrable experience in and with all operational aspects of a Services business, preferably with a Systems Integrator
Demonstrable experience in the process of developing and implementing new services and systems
Understanding of and experience with ITIL (IT Infrastructure Library)
Demonstrable experience in coordinating and managing tasks, and small projects
What will make you a good fit for the role?
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