Floor Lead /Porirua/ - Start Now

Vodafone Nz

  • Full Time
  • Auckland, Auckland

  • Published : 2023-01-19
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Job Description

  • Job Title Customer Service Officer

Description

We are searching for a brilliant Floor Lead (Porirua) to join our productive team at Vodafone NZ in New Zealand.
Growing your career as a Full Time Floor Lead (Porirua) is a terrific opportunity to develop useful skills.
If you are strong in teamwork, communication and have the right personality for the job, then apply for the position of Floor Lead (Porirua) at Vodafone NZ today!

Ko mātou tēnei – our organisation

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e kii atu he tangata, he tangata, he tangata. - “If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.” 

We’re changing! We are excited to announce in early 2023 Vodafone will change to One New Zealand. We’re going from red to green, from eight letters to three, from global to local. This means we’ll be able to invest more into simpler and better products and services and making Aotearoa even more awesome! We are thrilled to be giving back through Vodafone Aotearoa Foundation and our One Good Kiwi initiative dropping $100k every month and asking kiwis to choose from ten charities to give to!

We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau. 

At Vodafone, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa. 

Ko tō tūranga – your role

As part of our fabulous Frontline you will work collaboratively with the Retail Lead and Area Lead to lead a team of Customer Champions within a Retail Store. The Floor Lead is the most senior role in the store in the absence of the Retail Lead, who is responsible for coaching and mentoring the Customer Champions and enabling them to work towards KPIs. 

Ko tō mahi – what you’ll do

  • Support the Retail Lead to lead a team of Customer Champions
  • Work closely with the Retail Lead, Area Lead, Market Lead, HRBP and People & Planning to ensure employee resource requirements are met, including the creation of rosters 
  • Ensure customers are completely satisfied with their Vodafone Retail experience i.e. their needs and expectations are met or exceeded 
  • Deliver the sales numbers
  • Work closely with the Retail Lead and the Talent Acquisition team to recruit new team members 
  • Ensure the growth and development of your team in conjunction with the Retail Lead and Enablement team 
  • Work with the Retail Lead to ensure the operational running of the store 

Na tōu rourou - what you’ll bring

  • Retail or Telecommunications experience is preferred 
  • Experience working to Sales targets 
  • Strong customer service experience 
  • At least 6-12 months experience coaching, mentoring or managing others 
  • Aspirations to be a people leader.
  • Comfortable working rotational shifts including evenings and weekends 
  • Motivation to stay current with technology & pursue informal learning (on the job, via colleagues) to deepen your knowledge within the industry 

     
  • · We are considering applicants based locally due to the nature and urgency of this hiring. Citizenship, PR, Work visa (Must have min.18 months remaining on work visa) 

    · We run criminal and credit background checks as part of our process, please only apply if you are happy with this 

Nā mātou te rourou – what you’ll get

Benefits: 
•    Comprehensive training, coaching and mentoring  
•    A fully subsidised Southern Cross Regular Care policy to provide health insurance cover for you & family.  
•    4% KiwiSaver employer contributions, an extra 1% more than the statutory minimum.  You choose how to save for your Retirement either via KiwiSaver(KS) or SuperCash (superannuation allowance as a cash allowance paid with your salary).  
•   Unlimited data plan, cell-phone for business or personal use, discounts on Vodafone products, services and much more! 


At Vodafone, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.

 

At Vodafone, soon to be One New Zealand, we prioritise our freedom to spend time with our friends and family over the holiday season - 24 December to 12 January. Therefore, your application and response will be slower than usual, yet the Talent team look forward to connecting on our return. Happy Holidays.



 
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā. 
We stand to uplift, to support and to elevate others. 


Benefits of working as a Floor Lead (Porirua) in New Zealand:
● Learning opportunities
● Advancement opportunities
● Advantageous package
   
Apply

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